Rosenfeld Review Podcast

Research as a Vehicle for Organizational Transformation with Natalie Hanson

After abandoning the world of academia, Natalie Hanson found an innovative way to connect with other ethnographers: she founded a new community (Anthrodesign)!. This year, she brings her community-organizing talents to the second Advancing Research conference as Lead Curator. She joins Lou to share her own story and the story of the conference, offering a sneak peek into what we’ll cover — and what the conference might look like five years in the future.
Join anthrodesign: https://anthrodesign.com/
Follow Natalie on Twitter (@ndhanthro) and Instagram (@faeriewigs)
Learn more about the Advancing Research conference this March 10-12 and get your tickets: https://rosenfeldmedia.com/advancing-research-2021/program/#tab=day-1&type=conference-session
About Natalie
Natalie Hanson has been working and researching at the intersection of business strategy, technology, social science, and design for fifteen years.She is currently a Principal at ZS, where she leads the User Experience practice. The UX team at ZS engages in research and human-centered design for enterprise software and custom client solutions. As an anthropologist, Natalie’s research has focused on work practices and work environments. She has a special interest in how institutions respond and transform in response to macro-economic, industry, and regional trends, and how the resulting organizational changes affect the lives of employees. You can learn more about Natalie at http://www.nataliehanson.com, and more about the online community of ethnographers she manages at http://www.anthrodesign.com.

Scaling a Design Team Across the World with Wendy Johansson

What’s it like to build out a design organization that spans many countries, languages, and culture? Wizeline co-founder Wendy Johansson discusses the insights she gleaned when opening a second Wizeline office in Guadalajara, then a third and fourth in Vietnam and Thailand. From different societal norms to language barriers, her story can inform your own ways of collaboration with new people and cultures, whether abroad or just within your own team.
Wendy recommends:
• The Culture Map: Breaking Through the Invisible Boundaries of Global Business by Erin Meyer https://www.amazon.com/Culture-Map-Breaking-Invisible-Boundaries/dp/1610392507
• David Hoang’s Career Hype Doc https://davidhoang.substack.com/p/your-career-hype-doc
Follow Wendy on Twitter: https://twitter.com/uxwendy
Wendy is our next DesignOps Community videoconference guest, January 21, 4pm-5pm EST: “Designing a Design Team Culture When You're Decentralized at a Consultancy.” Join the community for an invitation: https://rosenfeldmedia.com/designops-community/

The Humanity of Technology: Furthering the Greater Good with Jamika Burge

Though trained as a computer scientist, Jamika Burge admits she does not have the heart of a programmer; rather, she’s interested in surfacing and connecting with the humanity of the technology we create. Jamika has taken that approach in her past work, including a stint at DARPA (the Defense Advanced Research Projects Agency), where she studied the impact of games on learning. Jamika now leads AI Design Insights at CapitalOne, and is also one of the Advancing Research 2021 Conference curators. Here she shares the story of her career path, and the work she is doing with blackcomputeHER.org (pronounced ‘black computer’), an organization she co-founded that is dedicated to supporting computation and design workforce development for black women and girls.
Jamika Recommends:
Gendershades.org, a project by Joy Buolamwini, Lead Author and Timnit Gebru, PhD, Co-Author
Keep up with Jamika:
JamikaBurge.com
Twitter: https://twitter.com/JDBurge
Instagram: https://www.instagram.com/j.jurious/
LinkedIn: https://www.linkedin.com/in/jamika/
More about AR2021: https://rosenfeldmedia.com/advancing-research-2021/

Discussing Design Education with SVA’s Allan Chochinov

Allan Chochinov, Founding Chair of the MFA in Products of Design graduate program at the School of Visual Arts in New York City, joins Lou to discuss how his program approaches the education of new designers—from the belief that grades can hamper creativity and risk taking, to the need for his students to learn the art of careful listening. After eight graduating classes, Allan offers surprises and insights about different career trajectories for design students, and clear evidence that career paths are often non-traditional.
Allan Chochinov is a partner of Core77, the design network serving a global community of designers and design enthusiasts since 1995.
More about Allan: https://www.allanchochinov.com/
Allan Recommends:
•Girls Garage by Emily Pilloton https://www.goodreads.com/book/show/44601186-girls-garage?from_search=true&from_srp=true&qid=ghIzeV0mbb&rank=1
•Half the Sky: Turning Oppression Into Opportunity for Women Worldwide by Nicholas D. Kristof and Sheryl WuDunn https://www.goodreads.com/book/show/6260997-half-the-sky
•Not to Scale: How the Small Becomes Large, the Large Becomes Unthinkable, and the Unthinkable Becomes Possible by Jamer Hunt https://www.goodreads.com/book/show/51203318-not-to-scale
•Present Shock by Douglas Rushkoff https://rushkoff.com/books/present-shock/
•User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play by Cliff Kuang and Robert Fabricant https://www.goodreads.com/en/book/show/41940285-user-friendly
•By Design: Why There Are No Locks on the Bathroom Doors in the Hotel Louis XIV and Other Object Lessons by Ralph Caplan https://www.secondsale.com/i/by-design-2nd-edition-why-there-are-no-locks-on-the-bathroom-doors-in-the-hotel-louis-xiv-and-other-object-lessons/9781563673498?gclid=Cj0KCQjwreT8BRDTARIsAJLI0KLamLylKCGMu5u7Sz-ZM8lyn8ZgDdugGTwGC7dHJgHBEu_vqp2OL-waAmPQEALw_wcB

Designing for Diverse Users: Bria Alexander, DesignOps Summit Emcee

Lou and Bria Alexander, Brand Experience Program Manager at Adobe, range widely in a conversation on diversity, equity, and inclusion—and how they pertain to how a conference program might challenge your beliefs, the ways in which capitalism influences design, co-creation, and more.
Bria will be the emcee at our upcoming conference, the DesignOps Summit, October 21-23. Check out the program and get your ticket: https://rosenfeldmedia.com/designopssummit2020/program/#tab=day-1
Bria’s recommendations:
• The Curb Cut Effect https://racialequitybuffalo.org/files/winter_17_the_curb_cut_effect.pdf
• How To Be an Antiracist by Ibram X. Kendi https://www.ibramxkendi.com/how-to-be-an-antiracist-1
• The 1619 Project podcast thttps://www.nytimes.com/2020/01/23/podcasts/1619-podcast.html
• Caste: The Origins of Our Discontents by Isabel Wilkerson: https://www.amazon.com/Caste-Origins-Discontents-Isabel-Wilkerson/dp/0593230256
• August 2 John Oliver episode discussing U.S. history: https://slate.com/culture/2020/08/john-oliver-american-history-textbooks-slavery.html
More about Bria: https://rosenfeldmedia.com/designopssummit2020/speakers/bria-alexander/

The Other L Word—Addressing Workplace Loneliness with Kat Vellos

Kat Vellos, author of Connected From Afar: A Guide for Staying Close When You're Far Away and We Should Get Together: The Secret to Cultivating Better Friendships, is our opening speaker on day one of the DesignOps Summit this October 21-23, 2020.
Here, she discusses the issues of loneliness in the workplace, and how managers can support their teams—especially in the time of remote work and added stresses from a global pandemic. In addition to supporting employees’ humanity, a manager who keeps their staff happy enough to stay can have a major impact on a company’s bottom line—at the average national voluntary turnover rate of 25%, a company of 100 people with an average salary of $50,000 will spend between $625,000 and $2.5 million dollars on staff replacement costs in one year.
Kat Recommends: Building Brand Communities https://www.penguinrandomhouse.com/books/617261/building-brand-communities-by-carrie-melissa-jones-and-charles-h-vogl/
Learn more about Kat’s session at the DesignOps Summit and get your ticket: https://rosenfeldmedia.com/designopssummit2020/sessions/opener-day-1/
Follow Kat on Twitter: https://twitter.com/KatVellos
The Connection Club: https://weshouldgettogether.com/

Maximizing the Impact of Content Design with Jonathon Colman

Jonathon Colman, Senior Design Manager at Intercom and DesignOps Summit 2020 speaker joins Lou to discuss the challenges of developing content operations (and, sure, let’s go there: ContentOps). Should ContentOps stand alone, or be situated as part of a larger DesignOps team? Jonathon also shares how his team sets consistent expectations and defines success metrics across for designers of all stripes, whether they focus on content, product, research, or design roles.
Check out Jonathon’s upcoming DesignOps Summit 2020 presentation and get your ticket to the conference: https://rosenfeldmedia.com/designopssummit2020/sessions/maximize-the-impact-of-content-design/
• Learn more about Intercom’s hiring practices and more: www.Intercom.design
• Follow Jonathon on Twitter: https://twitter.com/jcolman
Jonathon recommends:
•Blogs by companies doing good work
-https://polaris.shopify.com/
-https://spotify.design/
-https://medium.com/facebook-design
•Current favorite podcast: https://www.ouropinionsarecorrect.com/

Past, Present, and Future: Closing the Racial Divide in Design Teams with Vincent Brathwaite

Vincent Brathwaite, one of the featured speakers at this year’s DesignOps Summit, and Lou go meta: they have a conversation about having a conversation about differences. Their discussion ranges from working through our ever-changing vocabulary of identity to establishing a protocol for genuine, authentic conversations.
Vincent also offers suggestions for how to reflect on and own one’s ignorance and accept uncertainty—issues that design leaders continue to wrestle with as they create design teams that are more representative of the world they serve.
• Vincent recommends: Caste: The Origins of Our Discontents by Isabel Wilkerson: https://www.amazon.com/Caste-Origins-Discontents-Isabel-Wilkerson/dp/0593230256
• Learn more about Vincent’s upcoming DesignOps Summit talk: https://rosenfeldmedia.com/designopssummit2020/sessions/opener-day-2/
• Register for the DesignOps Summit: https://rosenfeldmedia.com/designopssummit2020/register/
Vincent Brathwaite is a Caribbean American multi-disciplinary design leader, educator, and speaker. For the past two decades, he has worked to transform communities through disruptive design thinking. Driven by integrity, empathy, kindness, courage, and resilience, his mission is to design experiences that help leaders positively impact the world. Visit his website at https://www.vincentjbrathwaite.com/design