Rosenfeld Review Podcast

Orchestrating CX and UX: A Talk with Chris Risdon and Patrick Quattlebaum

Designing the experience for customers to move through all of your touchpoints has gotten more complex: from your call center through your website, app, email, social media, on-the-ground store...the list goes on. Lou chats with authors Chris Risdon & Patrick Quattlebaum about their latest book, Orchestrating Experiences. Learn how you can collaborate differently across your teams to design a consistent experience that meets customers where they are.
Follow Chris Risdon on Twitter: https://twitter.com/ChrisRisdon
Follow Patrick Quattlebaum on Twitter: https://twitter.com/ptquattlebaum
Get your copy of Orchestrating Experiences: https://rosenfeldmedia.com/books/orchestrating-experiences/

Fourth Order of Design and the Enterprise: A Talk with Richard Buchanan

Enterprises present complex challenges for designers and, really, everyone in a large org. Lou talks with Dick Buchanan about his pioneering work around the “fourth order of design,” and how design and systems thinking are related. Learn why Richard believes enterprises are the ultimate design challenge.
Join Dick at Enterprise UX 2018: http://enterpriseux.net/
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia

Integrated Data Thinking: A Chat with Tricia Wang

Big data is getting its fifteen minutes of fame - but where does qualitative data fit in, if at all? Lou talked with Tricia Wang, co-founder of Sudden Compass, about the importance of integrating qualitative and quantitative data, and why the only way to successfully scale an enterprise org is to bring back the human element. Tricia is our Scale theme leader at Enterprise UX 2018 Conference and introduces the lineup of speakers.
Follow Tricia Wang on Twitter: https://twitter.com/triciawang
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia

Enterprise UX and Storytelling: A Chat with Dan Willis

Everyone has a story to tell, and UX practitioners are no exception. Lou talked with seasoned UX consultant Dan Willis about his role as the Storytelling Curator at the Enterprise UX Conference. Dan discusses the process that speakers go through to join the pantheon of past Enterprise UX Conference Storytellers - and how you can be part of this amazing tradition.
Apply to be a Storyteller at this year’s Enterprise UX: https://rfld.me/EUX2018story
Follow Dan Willis on Twitter: https://twitter.com/uxcrank
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia

Investing in People and Products: A Talk with Amy Marquez

When it comes to investing, most people think of dollars. But if you work in enterprise tech, you must invest in your people or your budget gets squandered. Amy Marquez, Manager of the Alexa Personality Experience team at Amazon, shares how you can better invest in people. And gives a sneak peek into what you can expect to hear about investing at the Enterprise UX 2018 conference.
We’d love to see you at this year’s Enterprise UX conference: http://enterpriseux.net/
Follow Amy Marquez on Twitter: https://twitter.com/amymarquez
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia

Blockchains and AI: A Conversation with Nathan Shedroff

What do blockchains and conversational UI have to do with UX? Everything. Nathan Shedroff, founder of a new startup SEED Vault Ltd., believes the blockchain technology will transform the way we run businesses and achieve greater transparency in businesses for the overall social good. Hear how his new venture will use these emerging technologies to improve user experience.
Follow Nathan Shedroff on Twitter: https://twitter.com/nathanshedroff
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia

Digital Governance in the Enterprise: A Talk with Lisa Welchman

A large organization operating online steps required to define how it manages digital politics: that’s how Facebook happens. Digital governance ensures large organizations can scale in ways that meet ethical standards. Lou talks with Lisa Welchman, digital governance expert and author, who explains the two big factors that lead to governance failures.
Follow Lisa Welchman on Twitter: https://twitter.com/lwelchman
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia

Communication and UX: A Chat with Margot Dear

We know we should have good communication skills, but what does that look like in an enterprise UX environment? In this episode, Margot Dear, Senior Director of User Experience at ADP, gives an overview of the different facets of communication. Hear about how she uses journey mapping to make a difference to talking to C-level execs. Finally, Margot gives a sneak peek into what you can expect to learn about communicating at Enterprise UX 2018.
We’d love to see you at this year’s Enterprise UX conference: http://enterpriseux.net/
Follow Margot Dear on Twitter: https://twitter.com/madgeodear
Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia